[Audio clip: view full post to listen] Download MP3 Length: 40 min. Donna Spencer is the author of A Practical Guide to Information Architecture as well as two other books (on card sorting and writing for the web). She’s an experienced information architect, based in Australia, who gives regular workshops on information architecture at conferences such as the IA Summit and also runs the UX … more »

My colleague Ben Minson wrote a post about why tripane help is a relic of the book-paradigm documentation age, and how it can limit us from taking advantage of other web technologies. See Why I Don’t Like Tri-pane Help. As a quick definition, tripane help is the standard webhelp HTML output that has several frames — the table of contents pane on the left, the … more »

In my last post, I presented faceted classification and faceted search as an alternative method of organization for help content. While faceted navigation systems are common on the web, implementing a faceted navigation system to describe help content using one of the common help authoring tools, such as Flare, RoboHelp, Author-It, Doc-to-Help,  is more challenging.

[Audio clip: view full post to listen] Download MP3 (to download, right-click and select Save Target As) Length: 43 min. In this podcast, I talk with Ricardo Amigo, a translator and podcaster in Mexico City and Costa Rica, about the field of technical writing. This podcast is more of a reverse interview. Instead of me asking the questions, Ricardo interviews me. The general topic is … more »

[Audio clip: view full post to listen] Download MP3 (right-click, select Save Target As) Duration: 30 min. In this podcast, I talk with Theresa Putkey, a usability consultant in Vancouver, about how she transitioned from technical writing into usability. This is part II of the previous conversation with Theresa. Learn more about Theresa by reading her blog. You can also read Theresa’s articles on Boxes … more »

[Audio clip: view full post to listen] Download MP3 file Duration: 27 min. In this podcast, I talk with Kevin Shoesmith about information architecture and the challenge of organizing complicated websites. Kevin explains about the importance of metadata, providing user-driven organization, taxonomy vs. folksonomy, the Dublin core, the usability of web menus. Music from Podshow. Check out Kevin’s blog.