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    Archive for knowledge

    “I never really understood that feature, so I left it alone…”

    February 12th, 2010 | 4 Comments »

    The other day I rose early to conduct some user acceptance testing with a new version of our software. As I was going through the new version of the application with a user, he got excited about a new feature we were implementing, which allowed users to collaborate on items. Noting his excitement, and realizing that the new version of the software wouldn’t be released … more »


    Transitioning from Literary Studies to Technical Communication

    November 20th, 2008 | 16 Comments »

    Last night, unable to sleep at about 4 a.m., either because I went to bed early or because I simply couldn’t sleep, I grabbed my BlackBerry, on its usual place on my nightstand, and began to read through my email and feeds, as I am accustomed to do, lying half-conscious on my pillow, when I saw this intriguing question from Harold Motley about whether the … more »