In my writing role at work , I occasionally post updates on behalf of our IT organization to various social media channels, such as Twitter, Facebook, Google Plus, our blog, and a user forum. Most of my activity on these social media channels is sparse and sporadic — a few minutes on an occasional hour. However, lately I’ve felt that we aren’t tapping into social … more »

In this interview, I ask Rich Maggiani, who serves on the STC board, to comment on why questions are so important and what the art of questioning entails. Rich gave a presentation at the Summit titled The Art of Questioning.

I’m rethinking the focus of my podcast, and I’d like to get your feedback. With each of the following poll questions, you can see the results immediately. If you have responses that don’t fit the yes or no answers, please use the comments field below the post. Thanks for the feedback.

One of the perks about being a blogger is that authors occasionally send me their books to review. Recently Anne Gentle sent me her new book, Conversation and Community: The Social Web for Documentation. Anne’s book is particularly important because it addresses the situation of the technical writer today, with the web in the state it is — user generated, filled with blogs, wikis, Twitter, … more »