In this video interview, I ask Saul Carliner to give practical tips for handling some of the toughest situations that technical communication managers face, including firing, metrics, frank conversations with underperforming employees, and more. Saul gave a two-day workshop at the STC Summit for technical communication managers.

Sebastian asks, I have been searching the web for information about how to divide workload among writers as the the workload–and the department itself!–grow. I am thrilled to find your blog! I am a new writer in a Health Information Systems doc group. We write for 120 products, maintain 600+ documents (several output formats). Do you know of any effective strategies/tools/medications? What kind of documents … more »

I received an email the other day from a hiring manager who asked me what tests they should give to their technical writing candidates. She writes, We are hiring two new technical writers and are trying to come up with a practical for the candidates to complete. We had been asking the applicants to write a quick how to (e.g make a pb&j, withdraw cash … more »