Catalyst 6: QA Testing As if I hadn’t already been wearing enough hats, participating in both design, support, training, and help, I soon started to wear another hat: quality assurance (QA). We use JIRA as our bug tracking tool. It’s mostly used by QA and developers to log bugs, enhancements, and user stories. I always knew it would be good practice to keep abreast of … more »

Download MP3 Duration: 35 min. [Audio clip: view full post to listen] In this podcast, I talk with Mark Hanigan, former international STC president, about ways to go beyond technical writing. I knew Mark at the STC-Suncoast chapter in Florida and often, during “post-meeting-meetings,” listened to him talk about ways to transition from technical writing into tasks that companies perceive as having higher value, such … more »