In Ambient Findability, Peter Morville has an interesting observation about visual maps. He notes that we use a lot of physical wayfinding metaphors for the web — we go to a page, we follow a path, we search for objects, we become lost, we use breadcrumbs to orient ourselves, we surf around, we use sitemaps, we design with blueprints, we practice information architecture, we navigate … more »

A couple of months ago, I wanted to start a podcast at my work, and so I interviewed someone who has been in our IT department for 28 years about the evolution of the department over the years. The podcast took about a month to get approved, and the week before it was posted, as I was tracking down the person who controlled our iTunes … more »