I sent out this tip in my last WordPress newsletter. You can subscribe to my WordPress newsletter here. I decided to start up a WordPress newsletter to offer weekly tips on WordPress. I added the sign-up widget on my sidebar about a month ago. Since then, 56 people have signed up. I just sent out the first newsletter today. I’m copying the newsletter content into … more »

Ever since I came back from Doc Train West and had my epiphany about the transformative, empowering nature of user knowledge with the tech writer role, I’ve wanted to build stronger connections with my users. Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Additionally, as in … more »