[Audio clip: view full post to listen] Download MP3 (to download, right-click and select Save Target As) Length: 35 min. ComponentOne recently released Doc-To-Help 2009, which introduces a complete redesign of their user interface. In this podcast, I talk with Nicky Bleiel, who works for ComponentOne, in depth about Doc-To-Help. Nicky has been a technical communicator for fourteen years and is now a director at … more »

Download MP3 Duration: 10 min. [Audio clip: view full post to listen] With all the buzz about web 2.0 deliverables, it’s easy to get caught up in the frenzy and think we need to quickly create blogs, wikis, social networks, podcasts, videos, and other new media for our users. Actually, we have to step back and analyze our users and their needs before creating any … more »