Tag Archives: Notes

STC’s Online Certificate Courses

First time I’ve seen STC Online Certificate Courses. They look excellent. $595 per course, and there are four courses, each consisting of 5-8 sessions per course. Each of the instructors looks solid. Thanks @AndreaJWenger for the link.

Clive Thompson on the New Literacy

A scholar conducts a 6 year study of student writing and finds that, despite constant accusations that social media is taking writing downhill, actually “we’re in the midst of a literacy revolution the likes of which we haven’t seen since Greek civilization.” I have to agree — it is a cool effect that the social Continue Reading »

An argument for slowing down in an age of rapid online exchanges

This Manifesto for Slow Communication (linked by Karen Mardahl) will make you think twice about the benefits of social networks, email, Twitter, Facebook, IM, and all the constant noise, hectic rushing, and mindless processing that it produces in your life. Busyness—or the simulated busyness of email addiction—numbs the pain of this awareness [awareness of death], Continue Reading »

Why teens don’t use Twitter

Fascinating NYTimes.com article about why teenagers don’t use Twitter (linked by Eddie VanArsdall). A few reasons teens avoid Twitter: it makes it difficult to hide what they’re doing, parents don’t want teens interacting with strangers, the communication is less friend driven and more professional oriented, the tweets are better for marketing or asking questions or Continue Reading »

A Refreshing Angle on the Name of our Profession

I enjoyed David Farbey’s post on the name we should call our profession. Aligning our name with the most profitable business model makes sense. If you look at indeed.com for jobs as a “technical communicator,” you won’t find hardly any. Look for “technical writer” and you find a ton. So what is the benefit of Continue Reading »

Making Spaces in Cluttered Houses and Cluttered Lives

In a world of increasing social media, work, activities, and other obligations, it’s easy for our lives to become quickly cluttered. Just last week an old friend wrote and explained that she was finally listening to some of my podcasts and really enjoyed them. In particular, she listened to the podcast with Ricardo Amigo about Continue Reading »

Humor essay about a car manual’s diction

Kai Weber linked to this in the technical communication newsgroup, and I found it pretty funny. Extremely well-written and entertaining, this short humor piece pokes fun of the language the technical writer (“Ezekiel”) uses. It makes you realize that your audience is not always the quick-reading, frustrated user we sometimes assume. Sometimes it’s a linguist Continue Reading »

“Social Documentation” — Cool but Problematic

I hadn’t heard of the term “social documentation” before, but it describes the Twitter responses, video replies, and other social media formats that support centers use to provide responses to technical problems customers ask about. This post by LugIron shows an example of a video response. The problem with social documentation is that, if it’s Continue Reading »