The following is a guest post by Noz Urbina, organizer of the upcoming Congility conference, held May 24-26 in Gatwick, UK. We live in a multi-in, multi-out world. There are so many information pipelines running into, out and around the organisation these days that it’s overwhelming companies the world over. The famous information overload is Continue Reading »
Download MP3 Length: 40 min. I recently spoke with Noz Urbina, consultant from Mekon Ltd, about his upcoming conference, Congility, and about content strategy. Based in Valencia, Spain, Noz is one of the industry’s thought leaders on XML, DITA, component content management, and content strategy. This year he and Mekon are running a conference called Continue Reading »
Catalyst 2: User Experience We didn’t have a very good support model for the application. It became clear that our service desk, which included mostly BYU students working part-time and supporting over 100 different applications, couldn’t answer questions that users had. They would only escalate the questions to us. And not many of our customers Continue Reading »
Doc Train has ended, and I’m sitting at the Vancouver airport waiting for my airplane. Lots of thoughts are coming to my head, in no particular order. I interviewed about 12 people this year. I seem to have a knack for this — tracking people down, asking if I can interview them, getting them talking, Continue Reading »