Beginning writers trying to break into the field of technical writing face a paradox: almost all jobs require experience, but they can’t get experience without first having a job. In the past, I’ve recommended that beginning writers create documentation for any open-source project they can find, such as WordPress, Audacity, or projects on SourceForge.net. However, our organization now has about ten open source projects that … more »

Why Free Software has poor usability, and how to improve it. See #2.

In Publishing 2.0, Tim O’Reilly says Web 2.0 is “any network effect that makes a system better the more people use it.” Web 2.0 isn’t just user-generated content; it’s harnessing the collective intelligence of your users to make your system better. O’Reilly’s definition is intriguing because it’s the opposite of the natural law of use. Your car doesn’t get better the more you use it. … more »