Tag Archives: Organizing Content and Findability

Why Help Content Fails and #contentstrategy

Most users think help content is useless. It’s an almost universal perception that help content will be, for the most part, unhelpful. It’s a last resort measure, when you can’t figure it out from the interface, when no colleagues are standing by to assist, when you’ve reached a certain level of frustration and have nothing else to try — only then do you bring yourself to begrudgingly click the help button.