Paul Pehrson and I sat down after Leadership Day at the STC Summit to talk about some of the strategies the board is taking to address the issue of trust. This is the first in a series of videocasts that I’ll be posting at the Summit.

Crisis Point: Problems with Multiple Roles As my attempt to fill the wiki role failed, I started to realize how busy I had become wearing all of these hats. It seemed that I was always logging bugs, answering phone calls or responding to emails, or attending this and that meeting, championing for a redesign of a page, or coordinating with projects. The core help I … more »

Paul Pehrson, a Utah-based technical writer who blogs at Technically Speaking, writes, I’ve been invited to speak at the DITA Tech/Comm Conference at the beginning of next month. I’ve got a free conference registration I’d like to give away, and I wondered if you’d like to give it away on your blog. (I don’t think I get enough traffic on my blog for that.) … … more »

Update Feb 2008: If you read Paul’s post at the link below, almost everything is now crossed out, because Madcap has either fixed all the problems Paul raised or they explained workarounds. It’s a really interesting read. Also, be sure to check out this podcast with Paul as well as my post on 45 Things I Love About Flare, 31 Things I Hate About It. … more »