In this poll, I’m trying to find out what blogging software is available to technical communicators in the workplace (for publishing product information, building user communities, and doing other work-related tasks — not personal publishing). It’s a short, one-question poll. If you have any additional comments to add, please add them in the comments section below the post. Thanks. Online Surveys & Market Research

Even though I’m an advocate of blogging and think it’s critical to tech comm, I’ve always been assigned technical documentation projects for internally used, confidential, or classified software. Documenting products promoted on the web has never been an option for me. However, I’m convinced that even internal software, which never sees the light of WWW, still needs a blog as much or more than products … more »

Charles Jeter recorded an excellent podcast with Mike Hamilton, V.P. of product management at Madcap Software, and posted it on his blog yesterday. Jeter is a technical writer in the California area who has been carefully analyzing the online help tool market. The following are some of my takeaways from the podcast: