Tag Archives: project managers

Findability and The Information Paradox

Last year I started a series on organizing content that spanned nearly 30 posts. I want to return to this thread with a summary of why findability becomes an issue for technical writers, and what the information paradox is that we encounter. Then, in an usual ethical twist, I’ll explain why findability might not actually Continue Reading »

Doc Plan Pains and Empowerment

One part I enjoyed about my Xtranormal videos was writing the script about the insane spreadsheet that the project manager foists on the technical writer in an effort to track, manage, and contain the writer with busy work. That’s how PM templates have always seemed to me, which explains my reaction when Derek, my colleague, told Continue Reading »

10 Quick Tips for Project Managers about Help Content

As a follow-up to my last post, When Help Content Is Forgotten, my colleague pointed out that having a set of agreed-upon best practices for technical writers is one of the first steps in establishing traction with project managers. Otherwise, project managers can resist or dismiss a technical writer’s recommendations as subjective opinion. In an Continue Reading »

When Help Content Is Forgotten

In recent posts on content strategy, I’ve written about how common it is for “user experience” designers to create websites without considering content. I made this point in my last post, Text Matters, and it’s what fuels the fervor behind content strategy. In the same way that user experience designers forget about web content, replacing Continue Reading »

Do Some Project Managers Suffer from the Dunning-Kruger Effect?

Errol Morris has a lengthy essay in The New York Times on something known as the Dunning-Kruger Effect. Essentially the effect is that even though something is obviously wrong, a person is incapable of recognizing it. Cornell profesor David Dunning stumbled onto the idea when he read about a bank robber who squirted lemon juice Continue Reading »