Last week I was at a writing conference at BYU Idaho and had some interesting thoughts about the academia, as I often do when I’m in a university setting. In one conversation with a faculty member, I mentioned how great it would be to have access to a university library’s online journal databases, so that I could find more scholarly material about tech comm outside … more »

One of the advantages of belonging to the Society for Technical Communication (STC) is having access to the rich information sources on technical communication. These sources include Intercom, the Technical Communication Journal, past proceedings from conferences, the Notebook blog, and more. Unfortunately, there isn’t a single search that allows you to comprehensively search all of these sources at once. I this screencast, I show you … more »

I recently had a project with a small group of users, maybe 35. I joined the project about a month before the scheduled release. I wasn’t sure what kind of help the app needed, or what format. A wiki? Screencasts? Online help? A short PDF? I talked with the lead customer, and he hadn’t given much thought about help. I talked with the project manager, … more »