In this ongoing series on organizing content, we’ve shifted from organizing help outside the interface to organizing help inside the interface. Moving help inside the interface has many advantages, and there are plenty of best practices for style and format. But the biggest shift in perspective, which I argued in my last post, is to stop differentiating between the interface and the help content. The … more »

Just a few days after someone begins blogging seriously, he or she starts hungering after subscribers and comments. We want readership, we want lots of people visiting our site, reading our posts, subscribing to our feed, and regularly leaving comments. This, my friend Clyde says, is the “payoff” of blogging. Although I try to write for a higher purpose outside of trying to get more … more »