LugIron recently praised a video response that a vendor made to a customer, calling it “an outstanding example of Social Documentation at work.” The customer loved the video, especially given that it was personally created by the company founder. Ten years ago, such a quick response wouldn’t have been possible except at a large time cost from the company. But with the software tools today, … more »

As part of the solution to STC’s financial situation, some members have talked about making Intercom an online magazine only, removing the printed version that is mailed out to thousands of members each month. Many people think the move from paper to online would be a tremendous blow to the STC, one that would significantly decrease member value towards one of STC’s most attractive assets. … more »

If you have a way of tagging or marking the good content you read online — such as adding it to a specific category on your blog, bookmarking it through Delicious, or putting the link on some other online site — send me the RSS feed for it, and I’ll add it to the Yahoo Pipes aggregated feed that I have going with Writer River. … more »

Palimpsest: How do you manage your RSS feeds?

You can unsubscribe from feeds in Google Reader via the Feed Management page (see image below), but it’s not the most efficient way of managing the feeds. Using this method to unsubscribe can be tedious and time-consuming, because you have to leave the page you’re on and then scroll down to find the feed you want to unsubscribe from. Instead, to unsubscribe from feeds in … more »

Scott Abel’s The Content Wrangler has a cool example of using AJAX (asynchronous javascript) in his blog to increase usability. Kevin Shoesmith is the blog designer behind the Wrangler’s makeover. I’m really impressed by the new site design, particularly the AJAX functionality. (Here’s Scott’s more detailed explanation of AJAX.) Overall the site looks more professionally organized and designed than it was before. The software running … more »