Tag Archives: SME

The Importance of Validation (video)

This short film on youtube called “Validation” mesmerized me. If we applied these “validation” techniques to our interactions with SMEs, designers, and project managers, our world would certainly be different. The lead actor in the short film is TJ Thyne, the chemist on Bones.

Two-Minute Video to Convince Others of the Value of Technical Documentation

On the Technical Writers of India listserv, someone is trying to get his company to realize the value of technical communication by showing a humorous video on bad documentation that he can use during training. “The idea is to evoke laughter, and keep the audience engaged throughout my presentation.” Okay, hands-down, this is the best Continue Reading »

Recording SME Demos — It’s Easier Than You Think

You know the scenario: you’ve been assigned a new application to document, and you arrange for the subject matter expert (SME) to demo it. But when you show up at the demo, the SME is on fast-forward, moving through each tab and screen on hyperdrive. From your perspective, the SME may sound like this: Soyoucandothisonthistab Continue Reading »

May 19, 2013 » Joe Pairman: I just wanted to add my “+1″ to what Mark wrote here. People (including seasoned web developers) are often over-optimistic as to a... (Structured Authoring Versus the Web?
May 18, 2013 » get promote me pro: Beautiful post. It seems that a good many stages are banking on the originality factor.... (Does DITA Encourage Authors to Fragment Information into a Million Little Pieces?
May 17, 2013 » Eula: Hello There. I found your blog using msn. This is an extremely well written article. I’ll be sure... (Podcast: Leading Your Company into the Wikis, Blogs, and Social Networks of Web 2.0
May 17, 2013 » Christin: Your mode of describing all in this paragraph is actually fastidious, every one can without... (Podcast: Leading Your Company into the Wikis, Blogs, and Social Networks of Web 2.0
May 17, 2013 » Eugenio: It’s the best time to make a few plans for the future and it is time to be happy. I’ve... (Podcast: Leading Your Company into the Wikis, Blogs, and Social Networks of Web 2.0
May 17, 2013 » Gino: What i don’t understood is actually how you’re not really a lot more well-appreciated than... (Podcast: Leading Your Company into the Wikis, Blogs, and Social Networks of Web 2.0
May 17, 2013 » Gilda: Greate article. Keep writing such kind of info on your blog. Im really impressed by it.Hi there, You... (Podcast: Leading Your Company into the Wikis, Blogs, and Social Networks of Web 2.0