Tag Archives: SME

The Importance of Validation (video)

This short film on youtube called “Validation” mesmerized me. If we applied these “validation” techniques to our interactions with SMEs, designers, and project managers, our world would certainly be different. The lead actor in the short film is TJ Thyne, the chemist on Bones.

Recording SME Demos — It’s Easier Than You Think

You know the scenario: you’ve been assigned a new application to document, and you arrange for the subject matter expert (SME) to demo it. But when you show up at the demo, the SME is on fast-forward, moving through each tab and screen on hyperdrive. From your perspective, the SME may sound like this: Soyoucandothisonthistab Continue Reading »