When I first started as a technical writer, a senior writer taught me how to write documentation. Her approach, which aligns with the traditional way of doing technical writing, generally followed these steps: Get involved as early as you can in the software development process. As soon as prototypes are available, or a functioning development environment, start the documentation process. Think of all the main … more »

In a previous post, I started to explain my approach to help authoring. I’m trying to flesh this out into a more developed and detailed — but not too long — statement about how I do help. This information would be useful both to project managers as well as other writers I work with. I would appreciate any feedback. Help Strategies Because users have different … more »

The Help Landscape: A Mile Wide and 30 Seconds Deep :: UXmatters

Can online help show “read wear?” | just write click.