Some years ago, I used to suffer from developer neglect, or to use a more scientific term, from a kind of information exclusion complex. You know what I’m talking about. Developers make updates to the interface, often at the last minute, and don’t let the tech writer know what changed. As a result, the help is wrong and out of date. It’s a frustrating experience … more »

This short film on youtube called “Validation” mesmerized me. If we applied these “validation” techniques to our interactions with SMEs, designers, and project managers, our world would certainly be different. The lead actor in the short film is TJ Thyne, the chemist on Bones.