Catalyst 2: User Experience We didn’t have a very good support model for the application. It became clear that our service desk, which included mostly BYU students working part-time and supporting over 100 different applications, couldn’t answer questions that users had. They would only escalate the questions to us. And not many of our customers trusted the support desk anyway. Eventually the project manager started … more »

I helped another person whose WordPress site was hacked this weekend. I’ve noticed a trend about sites that get hacked. Most of the people installed their WordPress blog either long ago, before the right security phrases were included in the wp-config.php file, or they installed WordPress through an auto-installer that didn’t insert the right security phrases. The wp-config.php file is the key file that contains … more »

Technically Speaking » A shout out to MadCap Support