[Audio clip: view full post to listen] Download MP3 Length: 40 min. Donna Spencer is the author of A Practical Guide to Information Architecture as well as two other books (on card sorting and writing for the web). She’s an experienced information architect, based in Australia, who gives regular workshops on information architecture at conferences such as the IA Summit and also runs the UX … more »

A typical day « Don’t Call Me Tina

Everyone knows it’s a good practice to chunk your help material into discrete topics, but how granular should you chunk it? Take a look at this Microsoft Word 2007 help topic on inserting headers and footers. Although inserting headers and footers is the main task, the topic really has 11 related tasks: Insert the same header or footer on each page Make the first page … more »

The Blockhead Blog: Beware the Default Manual.