Identity and Authority: Why the Foundation of Documentation is Changing

In Utah, technical writers abound but are hidden. Utah probably has at least 500 technical writers spread out across companies all over the state (most in Northern Utah), but communication among the technical writers is sparse. The community is a little disconnected.

For a company that recently secured $29 million in funding, has grown from nonexistence to worldwide popularity in just four years, and which has the reputation of being the platform for serious bloggers, it’s kind of bold for me to call attention to its biggest mistake in a post. But I’m convinced that it’s a huge miscalculation on the part of Automattic (the company that … more »