In a previous post, I started to explain my approach to help authoring. I’m trying to flesh this out into a more developed and detailed — but not too long — statement about how I do help. This information would be useful both to project managers as well as other writers I work with. I would appreciate any feedback. Help Strategies Because users have different … more »

After my last post in which I criticized WordPress for not hiring a technical writer to make their documentation simpler and more accessible, two things dawned on me. First, I’m an idiot for not recognizing an opportunity when it presents itself. I should write a comprehensive help file on WordPress and sell it. I’ll work on that. Second, the interplay between simplicity and complexity is … more »

Interviewing experts is one of the easiest and most practical ways to generate material for your podcast. Although many people think the difficult part of podcasting is the audio setup and production, actually pulling off a good interview requires more art and skill. I know I’m not the best interviewer, but I’ve learned at least 10 tips from the 60+ interviews I’ve conducted for my … more »