Paul Masalsky argues that screen captures in documentation introduce more trouble than they’re worth. Localization is the main difficulty. Another is size and the fact that many times the screenshots duplicate what the user already sees in the interface. This post raises a lot of issues that are worth exploring. While I agree that screenshots are problematic, I also think that without them, your documentation’s … more »

Theresa Putkey explains how to make context-sensitive help more usable. Don’t just present a single task to the user that relates to the page the user is on, but rather present a variety of topics spanning the how, when, why, and other related issues for the page.

Gruber points out that free access to news content means news organizations will need to lighten their staffing models, requiring every one in the organization to contribute content. The old model with executives and a heavy number of employees in a company is going the way of the dinosaurs.