In my last series post on organizing content, I argued that traditional help authoring tools will be replaced by web platforms suitable for authoring help content. Web platforms have many advantages over help authoring tools. They provide everything from search engine optimization to interactivity and social media integration. Some of the more common HAT features, such as single sourcing and print, may not be as … more »

I mentioned in a previous post that I think traditional help authoring tools are becoming less and less viable for robust software projects in which multiple subject matter experts in distributed locations need to collaborate, and when these same subject matter experts need to own the documentation after release. This wasn’t just a fleeting thought. I spent the last couple of days last week getting … more »