Tag Archives: Theresa Putkey

Discovering Relationship Tables

Lately I’ve been creating context-sensitive help for an online application. As part of my strategy, I’ve been trying to follow Theresa Putkey’s advice in “Usability in Context-Sensitive Help.” In her article, Theresa recommends providing more than just the steps for a specific task in the context-sensitive help window. Instead, she says to show more contextual Continue Reading »

Podcast — Tackling Godzilla: A Writer/Usability Consultant Reflects on the Largest Project of her Career

Download MP3 Duration: 30 min. In this podcast, I talk with Theresa Putkey, a writer/usability consultant in Vancouver, about the largest project of her career. She explains how she approached a project that had upwards of 2,500 help topics, many of which consisted of duplicate content. She explains how she transitioned from RoboHelp to Flare, Continue Reading »