Earlier this week I asked how others are using Twitter in their documentation and branding strategies. Alan Porter at WebWorks wrote me with details, saying: As you know we have a branded Twitter account (webworks_com) that we use for product announcements, information on speaking engagements, webinars and just general company updates. We also have a hashtag set up for information related to our annual RoundUp … more »

Some people feel that the ability to connect with anyone, anywhere, anytime is one of the utopias the Internet brings. For any question you have, the answer is a keystroke away. Google leads you to the site or person who can help. Country walls are irrelevant in the reach of information. You can connect with people in Malaysia, Australia, or Zimbabwe as if they lived … more »