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    Archive for usability guidelines

    Leaning Towards Longer Topics and Shorter TOCs

    September 22nd, 2008 | 6 Comments »

    Everyone knows it’s a good practice to chunk your help material into discrete topics, but how granular should you chunk it? Take a look at this Microsoft Word 2007 help topic on inserting headers and footers. Although inserting headers and footers is the main task, the topic really has 11 related tasks: Insert the same header or footer on each page Make the first page … more »