Tag Archives: usability

Writing in the Trenches Versus Writing on the Sidelines

One of the reasons my blog has been successful among technical writers is because I’m in a technical writer in the trenches rather than on the sidelines. In contrast, many other people in the field of tech comm writing blogs are sales engineers, consultants, marketers, or c-level executives. If there’s one truism about writing that Continue Reading »

The Blame Game of RTFM

It may surprise you to find that the wikipedia entry for RTFM is a actually longer than the Wikipedia entry for technical communication. For the uninitiated, RTFM stands for “Read the F____ Manual.” Substitute your favorite adjective there for F. Flipping, frickin, fantastic, fine, friendly, etc. The RTFM response captures the disconnect between technical writers Continue Reading »

Guest Post: CMS UX Woes. It Shouldn’t Be This Hard.

The following is a guest post by Carol Barnum, a professor at Southern Polytechnic State University. My university recently purchased a content management system (CMS) as part of a complete redo of our website, long overdue. A content management system is supposed to simplify the process of managing content on the web. Maybe some CMS Continue Reading »

Typography for Lawyers

Typography for Lawyers provides the basics of typography and general style in an easy-to-read way that would be perfectly suited not only for lawyers, but for anybody whose writing needs a little cleaning up (for example, you could send it to the project manager who keeps putting two spaces after each period). Definitely a handy Continue Reading »

Why Usability is Praised and Tech Comm is Ignored

While I was in Missouri at a technical writing conference for teachers and students last weekend, I had an interesting conversation with a lady who happened to drop by from Canada. She had transitioned from tech comm to usability, and she explained an interesting parallel. I had just presented my “Anyone Can Write: Changing Roles Continue Reading »