So far I’ve been writing about alternative ways to navigate help content. The other day I was talking with my colleagues about some of these ideas, and one colleague said, You know, when it comes down to it, most users will search for what they’re looking for rather than try to browse a system of folders anyway. I will admit that we’re a search-driven culture. Our fascination … more »

The cranky user: The importance of documentation. (Thanks to Craig Cardimon for the link.)

LinkedIn: Answers: Do you read user manuals?.

On Linkedin, I’ve been reading an excellent thread of answers to the question, “Do you read user manuals?” Of the 50 people who answered, the resounding response is No, I don’t read the manual. I try to figure out the application on my own. I only turn to the manual when I get stuck and can’t figure out a feature. Or I turn to the … more »