My wife Jane attended a Segullah writer’s retreat conference this weekend. During the conference, one of the presenters explained a common mistake many novice writers make: they look for stories to fit a pre-selected theme. You hear the result of this strategy most commonly in church talks. Someone is assigned a topic, or has a topic he or she wants to explore. To make the … more »

Whitney Quesenbery has just published Storytelling for User Experience: Crafting Stories for Better Design. In this interview I ask her to elaborate on the story behind the story, how stories compare with user personas and user stories, and how to gather stories from users. We recorded this videocast at the STC Summit in Dallas.

Measuring content strategy: Not a piece of cake

Does Your Documentation Suck?

How Embedded User Assistance Impacts Documentation

Documentation as a Tool for User Centered Design

UX Designers Focus On Your Users | Designing User Experience.

Download MP3 Duration: 15 min. [Audio clip: view full post to listen] In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want. In his experience, Joe found that almost no one used the user manual, but instead wanted quick information for specific … more »