Errol Morris has a lengthy essay in The New York Times on something known as the Dunning-Kruger Effect. Essentially the effect is that even though something is obviously wrong, a person is incapable of recognizing it. Cornell profesor David Dunning stumbled onto the idea when he read about a bank robber who squirted lemon juice on his face, believing that the juice would mask his … more »

Ever since I came back from Doc Train West and had my epiphany about the transformative, empowering nature of user knowledge with the tech writer role, I’ve wanted to build stronger connections with my users. Having extensive knowledge of user behavior can make you a valuable asset on any project team, allowing you to deliver key advice on application design and development. Additionally, as in … more »