Alan Porter’s Wiki: Grow Your Own for Fun and Profit, published by XML Press in October 2010, provides an excellent introduction to wikis. This is a short, easy-to-read book spanning about 150 pages. Alan has a keen sense of organization and liveliness in his writing. He carries the gardening metaphor throughout the book, ending with five solid case studies and an extended response to common … more »

The other week, while I was at the WebWorks Roundup conference in Texas, where I was one of the featured industry speakers, I was sitting next to Anne Gentle during one of the panel sessions, and I asked her about branding. It seems like once you become branded through your blog, it’s hard to reinvent yourself.

Mary Connor talks about the latest tools for exporting documentation to wikis. She seems to prefer Webworks ePublisher for its ability to export to Confluence, a wiki that supports authoring for future releases.

[Audio clip: view full post to listen] Download MP3 (to download, right-click and select Save Target As) Length: 7 min. James Bond: The History of the Illustrated 007 is Alan Porter’s latest book. Alan Porter is vice president of Operations at Webworks, and I’ve interviewed him before about their extensive use of wikis. Obviously James Bond isn’t a person that comes to mind when we … more »

Earlier this week I asked how others are using Twitter in their documentation and branding strategies. Alan Porter at WebWorks wrote me with details, saying: As you know we have a branded Twitter account (webworks_com) that we use for product announcements, information on speaking engagements, webinars and just general company updates. We also have a hashtag set up for information related to our annual RoundUp … more »

WebWorks ePublisher Enables Automated Population of Wikis

A few months ago, I started to write a post about the cultural shift blogging would create in the near and long-term future. I didn’t get very far and quickly became mired in speculation. But when I learned today that RJ Jacquez now has a blog, I started to remember some of my predictions. Basically, it goes like this: Amateur bloggers start to saturate Google … more »

Download MP3 Duration: 43 min. [Audio clip: view full post to listen] In this podcast, I talk with Alan Porter, vice president of Operations at WebWorks, about the Web 2.0 technologies they’re using to reach out to their customer base. In addition to using blogs, wikis, and social networks to connect with customers, WebWorks also uses wikis to facilitate communication and collaboration within their company. … more »