---
title: "UAX (User Assistance Experience): Online vs. on-line"
date: 2009-07-30
description: "$( document ).ready(function() { // Handler for .ready() called. $('#toc').toc({ minimumHeaders: 3, listType: 'ul', showSpeed: 0, headers: '#content h2, #content h3, #content h4, #content h5, #content h6' }); /*..."
canonical_url: https://idratherbewriting.com/2009/07/30/in-defense-of-english-majors-we-can-understand-business-issues-too/index.html
---

> For AI agents: a documentation index is available at https://idratherbewriting.com/llms.txt. Markdown versions of all pages are available by appending .md to any page URL.

# UAX (User Assistance Experience): Online vs. on-line

[Mike Hughes explains](https://user-assistance.blogspot.com/2009/06/online-vs-on-line.html) for the advantages of making content easily accessible and searchable online rather than trapped in a PDF. Very engaging voice and style in this post.