---
title: "Podcast with Anne Gentle about her Conversation and Community book"
date: 2009-08-26
description: "$( document ).ready(function() { // Handler for .ready() called. $("
canonical_url: https://idratherbewriting.com/2009/08/26/podcast-about-conversation-and-community/
---
# Podcast with Anne Gentle about her Conversation and Community book
**Listen here:**

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/apple_podcasts.png)](https://itunes.apple.com/us/podcast/id-rather-be-writing-podcast/id277365275)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/watchonyoutubeblack.png)](https://www.youtube.com/@idratherbewriting)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/spotify.png)](https://open.spotify.com/show/4HeOZfPGMMfViOhVS40QBD)

As a follow-up to [my review](https://idratherbewriting.com/2009/08/24/review-of-conversation-and-community-the-social-web-for-documentation-by-anne-gentle/) of Anne Gentle's book, [Conversation and Community: The Social Web for Documentation](https://www.amazon.com/Conversation-Community-Social-Web-Documentation/dp/1937434109), I also interviewed her for a podcast. Now you can listen to Anne talk about some of the concepts in her book in a more personal way through the headphones of your iPod. In this 40 minute podcast, we cover questions such as the following: 

- What's the first step in connecting with your users?

- Why are wikis used more internally than externally?

- How can you build trust with users?

- What's the 90-9-1 percent rule and how can you change the 1 percent part?

- What three steps can you follow for any strategy with social media?

- What is "read wear" and how can you make that content more visible?

- What happens when you break the listen-participate-share-then-lead model?

- How can you use Twitter into your documentation strategy?

- What mindset is antithetical to building conversations and communities with your users?