---
title: "The Real Source of Findability"
date: 2011-03-10
description: "$( document ).ready(function() { // Handler for .ready() called. $("
canonical_url: https://idratherbewriting.com/2011/03/10/the-real-source-of-findability/
---
# The Real Source of Findability
While some credit is certainly due to Google's Pagerank algorithm, what enables findability in Google is that *there's so much content* on the web to find. If you have billions of web pages, of course the search engine is going to come up with results that match almost any keywords you enter. As a result, because of the mass of content, you have instant findability. Take away the content, leave only the algorithm, and you have nothing.

![Above: You find information on Google because it draws upon a wide variety of content authors for the information. Below: A typical help file lacks information because usually only one person creates content for it.](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/findabilityandgoogle.gif)

How much of that content is Google generating itself? Almost none of it. The web is like a giant wiki, where anyone can author and publish content. Only instead of adding new wiki pages, we're all adding our own sites and pages on our sites.

I brought this up as a colleague and I were discussing our organization's external wiki, tech.lds.org. It's a wiki that has quietly been growing in size each day, used for myriad purposes both internally and externally. You can do a search on quite a few topics and pull up content -- because so many people are authoring. There are probably more than 20 regular authors contributing to that site, with probably 30+ daily edits. When you have so many authors producing content, the result is that someone is going to address a problem that another is searching for. The answers are findable.

The paradigm of a single author controlling all the content for a knowledge domain -- keeping it in a tightly structured environment that moves through a strict editorial process -- is a model that, no matter how well organized or planned out, will probably fail when it comes to findability precisely because you only have one person creating the content. That one person is inevitably trapped by his or her own experiences, by his or her limited domain and restricted viewpoint, by his or her job role and title. There's no way a single person can produce the mass of content necessary to enable findability on a wide scale. The person will produce 100 single-focused pages compared to the 10,000 multi-faceted pages produced by an army of authors.

The intelligence of the web isn't the technical infrastructure or the idea of bandwidth or CSS. Its intelligence comes because so many people contribute content. It's the true global encyclopedia -- Wikipedia is just one part of a larger body of reference information. We're all contributing to it, page by page.

We're only about 15 years into this endeavor. Imagine the size of the content repository in 50 years. We're moving towards a book of knowledge that is growing daily, becoming more and more comprehensive -- and it's because of the individual contributions, not because of a specific authoring tool or process or technology.