---
title: "Recording of STC Berkeley presentation on why users can’t find answers in help"
date: 2014-01-08
description: "$( document ).ready(function() { // Handler for .ready() called. $("
canonical_url: https://idratherbewriting.com/2014/01/08/recording-of-stc-berkeley-presentation-on-why-users-cant-find-answers-in-help/
---
# Recording of STC Berkeley presentation on why users can’t find answers in help
**Listen here:**

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/apple_podcasts.png)](https://itunes.apple.com/us/podcast/id-rather-be-writing-podcast/id277365275)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/watchonyoutubeblack.png)](https://www.youtube.com/@idratherbewriting)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/spotify.png)](https://open.spotify.com/show/4HeOZfPGMMfViOhVS40QBD)

![Berkeley recording podcast](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/podcastmicrophone.png)

A few weeks ago I gave a presentation to the STC Berkeley chapter on findability of help content. The recording is available here:

For the slides, see [Recording and slides for why users can't find answers in help](https://idratherbewriting.com/2013/10/23/recording-and-slides-for-why-users-cant-find-answers-in-help-presentation-to-stc-silicon-valley/). The link refers to the Silicon Valley chapter presentation of the same material -- the slides are the same, but the presentation to the Berkeley chapter (this recording) differed quite a bit given the audience feedback. (My presentation format involves presenting various problems to the audience and inviting them to provide solutions -- hence the difference in the presentations.)