---
title: "Information Development World and the Customer Experience – A Podcast with Scott Abel and Val Swisher"
date: 2014-06-18
description: "$( document ).ready(function() { // Handler for .ready() called. $("
canonical_url: https://idratherbewriting.com/2014/06/18/information-development-world-and-the-customer-experience-a-podcast-with-scott-abel-and-val-swisher/
---
# Information Development World and the Customer Experience – A Podcast with Scott Abel and Val Swisher
[![Information Development World and the Customer Experience, a podcast with Scot Abel and Val Swisher](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/podcastmicrophone.png)](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/2011/04/podcastmicrophone.png)

**Listen here:**

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/apple_podcasts.png)](https://itunes.apple.com/us/podcast/id-rather-be-writing-podcast/id277365275)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/watchonyoutubeblack.png)](https://www.youtube.com/@idratherbewriting)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/spotify.png)](https://open.spotify.com/show/4HeOZfPGMMfViOhVS40QBD)

In this podcast, I talk with Scott Abel and Val Swisher, organizers for the Information Development World conference, about the technical writer's role in the customer experience. The customer experience is a major focus of the [Information Development World conference](http://informationdevelopmentworld.com).

[![information-development-world](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/information-development-world.png)](http://informationdevelopmentworld.com)

The Information Development World conference will be held in San Jose, California on October 22-24, 2014.

Here are some of the topics we talk about in this podcast:

- Details about the Information Development World conference

- The customer experience focus for the conference

- Reasons why the customer experience is sometimes poor

- The technical writer's role and responsibility in relation to the customer experience

- Approaching the customer experience with a unified content strategy

- Workshops available at the conference

- Reasons for organizing a new conference

For more information about Scott, see [TheContentWrangler.com](http://thecontentwrangler.com). For more information about Val Swisher, see [ContentRules.com](http://contentrules.com).