Presentation recording: Two Great Teams that Work Great Together: Bridging the Gap Between Documentation and Support
At the May WTD meetup, Neal Kaplan gave a presentation titled “Two great teams that work great together: Bridging the gap between documentation and support”:
You can download the MP3 file, subscribe in iTunes, Google Podcasts, or other podcast platforms.
You can view the slides here.
You can learn more about Neal Kaplan at his blog: Customers and Content.
About Tom Johnson
I'm a technical writer / API doc specialist based in the Seattle area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out my API documentation if you're looking for more info about that. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer.