Presentation recording: Two Great Teams that Work Great Together: Bridging the Gap Between Documentation and Support
At the May WTD meetup, Neal Kaplan gave a presentation titled “Two great teams that work great together: Bridging the gap between documentation and support”:
You can download the MP3 file here and view the slides here.
You can learn more about Neal Kaplan at his blog: Customers and Content.
About Tom Johnson
I'm a technical writer based in the San Francisco Bay area. In this blog, I write about topics related to technical writing and communication — such as software documentation, API documentation, visual communication, information architecture, writing techniques, plain language, tech comm careers, and more. Check out simplifying complexity and API documentation for some deep dives into these topics. If you're a technical writer and want to keep on top of the latest trends in the field, be sure to subscribe to email updates. You can also learn more about me or contact me.