---
title: "Recording of ‘Two great teams that work great together: Bridging the gap between documentation and support,’ by Neal Kaplan at Write the Docs"
date: 2016-05-22
description: "At the meetup, first Neal Kaplan gave a presentation titled “Two great teams that work great together: Bridging the gap between documentation and support”: <iframe width="
canonical_url: https://idratherbewriting.com/2016/05/22/neal-kaplan-work-together/index.html
---

> For AI agents: a documentation index is available at https://idratherbewriting.com/llms.txt. Markdown versions of all pages are available by appending .md to any page URL.

# Recording of ‘Two great teams that work great together: Bridging the gap between documentation and support,’ by Neal Kaplan at Write the Docs

> We recently hosted a Write the Docs meetup in Redwood City with a couple of excellent presenters. Below is the recording of Neal Kaplan's presentation. I also explain a bit about my new lapel mic and recording process.

At the meetup, first [Neal Kaplan](https://customersandcontent.com/) gave a presentation titled “Two great teams that work great together: Bridging the gap between documentation and support”:

[Video: Video](https://www.youtube.com/embed/1MtcHfK2M_I)

**Listen here:**

[Audio](https://www.podtrac.com/pts/redirect.mp3/s3.us-west-1.wasabisys.com/idbwmedia.com/podcasts/nealdocssupportwtd.mp3)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/apple_podcasts.png)](https://itunes.apple.com/us/podcast/id-rather-be-writing-podcast/id277365275) [![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/watchonyoutubeblack.png)](https://www.youtube.com/@idratherbewriting) [![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/spotify.png)](https://open.spotify.com/show/4HeOZfPGMMfViOhVS40QBD)

You can view the [slides here](https://drive.google.com/file/d/0B3xsLrG4uDaJTEluZndtYk5PRU0/view?ts=573df386).

You can view the other presentation by Ruthie Bendor here: [Recording of ‘Move fast and … document things’](https://idratherbewriting.com/2016/05/22/move-fast-and-document-things/).

Having multiple presentations in a short amount of time gives the meetup more energy and interest. At least one attendee commented that he liked this format because it encouraged people to get more quickly to the point.

If you’re in the San Francisco Bay area, definitely join the [Write the Docs group](http://www.meetup.com/Write-the-Docs-SF/) (it’s free!) to stay updated about upcoming events. You can also join the [WTD Slack group](http://slack.writethedocs.org/).

Our next event is called [Solve This!](http://www.meetup.com/Write-the-Docs-SF/events/231272920/) Here’s a summary:

> For this meetup, we will help each other with the challenges that we face at work. Here’s how it we will do this. You add a major challenge that you have to the list here. The list is anonymous. The challenge should be a problem that you haven’t been able to solve yourself. During the meetup, we will go through each of the challenges on the list and share opinions about the best solutions.

We’re leaning away from lecture-based formats and trying to do more creative, interactive meetups. I help with event planning, and I’d like to adopt a model more like a club, with people who meet to interact and share (more than listen to presenters). However, we probably won’t get away from the presenter model entirely — the dual presenters and lightning talk events worked well and will likely be a format we repeat in the future.

Having said that, tomorrow I’m presenting on Jekyll at the [STC-Silicon Valley chapter](http://stcsiliconvalley.com//2016/05/02/may-23-2016-writing-tech-docs-like-a-hacker-with-jekyll/). I’m giving the same presentation I gave [at the STC Summit](https://idratherbewriting.com/2016/05/17/slides-for-writing-tech-docs-like-hacker-with-jekyll/).

Speaking of Jekyll, if you’re looking to learn more about it, Mike Neumegen has recorded more than 20 excellent [Jekyll casts](http://jekyll.tips/).

By the way, I wanted to drop a quick note about my latest recording technique. To record Neal and Ruthie, I used the [Sennheiser Clipmic](http://en-us.sennheiser.com/clipmic-digital-mobile-recording), which plugs into the iPhone. It worked really well. I’ve been looking for a lapel mic that I could easily clip onto a presenter. Previously, I had a lapel mic attached to a Zoom H4 recorder, which is too bulky to stick in your pocket. But anyone can put an iPhone in their pocket.

I recorded at 44,100 khz, 16-bit. The presenters also recorded their screens using Camtasia Studio. When I synced the audio with the Camtasia recording, the two rates matched perfectly!

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