---
title: "[Podcast] GenAI and Document360: Conversation with Saravana Kumar"
date: 2024-10-06
description: "Note: This post was sponsored by Kovai.co.  Listen here:      <img..."
canonical_url: https://idratherbewriting.com/blog/genai-and-document360
---
# [Podcast] GenAI and Document360: Conversation with Saravana Kumar
> This podcast explores GenAI in technical documentation scenarios, highlighting the AI features and capabilities provided in [Document360](https://document360.com). I talk with [Saravana Kumar](https://www.linkedin.com/in/saravanamv), CEO of Kovai.co, which makes [Document360](https://document360.com), about how AI is changing search functionality and reducing support costs in knowledge bases. We discuss practical applications of AI for technical writers, including automated tagging, SEO optimization, glossary creation, and more. Saravana shares about AI agent workflows, conversational search experiences, automating screenshot captures, and much more.

 *Note: This post was sponsored by Kovai.co.*

**Listen here:**

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/apple_podcasts.png)](https://itunes.apple.com/us/podcast/id-rather-be-writing-podcast/id277365275)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/watchonyoutubeblack.png)](https://www.youtube.com/@idratherbewriting)

[![](https://s3.us-west-1.wasabisys.com/idbwmedia.com/images/spotify.png)](https://open.spotify.com/show/4HeOZfPGMMfViOhVS40QBD)

## Topics covered

Here’s a bullet list of topics covered in the transcript:

 - Introduction to [Document360](https://document360.com) and its growth

 - The impact of Gen AI on the documentation industry

 - Document360’s integration of AI into search functionality

 - The use of RAG (Retrieval-Augmented Generation) in Document360’s search

 - Reduction of support costs through improved AI-powered search

 - Analytics and feedback loops in documentation

 - AI capabilities for tech writers in content creation

 - Automatic tag recommendations and related article suggestions

 - SEO optimization features in Document360

 - Automated glossary maintenance

 - Addressing the robotic tone in AI-generated content

 - Dealing with AI hallucinations in content

 - Examples of companies using Document360 (Midjourney, Airtable, Gong)

 - The new conversational search feature in Document360

 - Future plans for AI agents to assist technical writers

 - AI-powered screenshot and how-to guide creation

 - Saravana’s use of AI in his role as CEO

 - AI assistance in hiring processes

 - Personal use of AI for language learning

 - Document360’s growth and success without investor funding

 - The need for innovation in the documentation space

 - The wide applicability of knowledge bases across industries