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Duration: 43 min.
Knowledge Management focuses on how an organization identifies, creates, captures, acquires, shares, and leverages knowledge — its most valuable asset. People, systems, and processes support these activities and make them repeatable and sustainable.
Organizations around the globe are recognizing that effective knowledge management strategies will give them the competitive edge they need for enhanced business performance and increased profitability. One only has to Google “knowledge management” and browse the hundreds of results to grasp the importance of becoming familiar with the principles and concepts.
As a technical communicator, you can increase your value and contribution to your organization by broadening your perspective of how knowledge is managed and what your role is (or can be) in fostering a knowledge-sharing culture.
Janet Foley is the Director of Editorial Consulting and Content Standards in the Knowledge Services Organization of PricewaterhouseCoopers.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.