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Adobe Robohelp

The Impact of Social Media on Technical Communication -- Podcast Interview with Bill Albing

Jan 14, 2008 • podcasts

Bill Albing

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Duration: 27 min.

In this podcast, I talk with Bill Albing, founder of KeyContent.org, about the impact of social media on technical communication. Bill talks about different ways social media helps audiences interconnect and interact. Good social media technologies enable professionals to collaborate easily, without being encumbered by complicated technology or even burdened by managing and filtering feeds.

Bill explains that the web is more than just a venue for publication -- it's a medium that allows people to interconnect and work/collaborate with information. This is the direction we're moving towards, and technical communicators are starting to integrate social media, such as user forums, directly into their help.

Resources Mentioned in the Podcast

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Adobe – The Technical Communication Suite software offers a complete solution for authoring, managing, and publishing interactive instructional information from technical documents and books to online help systems, knowledge bases, interactive training, and eLearning content in multiple formats and languages. Learn more here.

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.