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Duration: 20 min.
In this podcast, I talk with Scott Abel about social networking, in particular The Content Wrangler community he started at TheContentWrangler.ning.com. Scott talks about this new social network specifically for technical communicators. But he also explains the value of social networks for your help deliverables. Social networks can help users connect with one another and also help technical communicators better understand their users.
Topics in this podcast include:
Reasons why Scott started The Content Wrangler social network community
What social networking is and how it contrasts with listservs, blogs, and podcasts
One advantage of social networks -- you can create subgroups based on more granular niches
What to do after joining a social network
The importance of member photos in social network interaction
Why social networking is not limited to MySpace and music videos
The ability for members to create blogs, post events, and do other innovative things
How the social network allows users to connect with other users, connect with jobs, and connect with events
General guidelines for using the social network: experiment and explore, you can't break it
Problems people encounter after joining the social network
The preoccupation with tools that technical writers have, and why "Ning" itself is irrelevant
Criticisms and questions Scott has received about the social network he created
How content is featured on the main page
What it means to be a group leader/moderator and participant
The mistake some technical writers make in thinking they can be Miss Cleo
What Scott has learned about his community of users, and how it influenced the content he publishes
The global community of technical communicators that is part of The Content Wrangler social network
I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.