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Adobe Robohelp

Podcast -- Social Networking and the Value of User Communities for Technical Communicators

Apr 12, 2008 • blogging, podcasts

Download MP3 (right-click, select Save Target As)
Duration: 20 min.

In this podcast, I talk with Scott Abel about social networking, in particular The Content Wrangler community he started at TheContentWrangler.ning.com. Scott talks about this new social network specifically for technical communicators. But he also explains the value of social networks for your help deliverables. Social networks can help users connect with one another and also help technical communicators better understand their users.

Podcast Topics

Topics in this podcast include:

  • Reasons why Scott started The Content Wrangler social network community
  • What social networking is and how it contrasts with listservs, blogs, and podcasts
  • One advantage of social networks -- you can create subgroups based on more granular niches
  • What to do after joining a social network
  • The importance of member photos in social network interaction
  • Why social networking is not limited to MySpace and music videos
  • The ability for members to create blogs, post events, and do other innovative things
  • How the social network allows users to connect with other users, connect with jobs, and connect with events
  • General guidelines for using the social network: experiment and explore, you can't break it
  • Problems people encounter after joining the social network
  • The preoccupation with tools that technical writers have, and why "Ning" itself is irrelevant
  • Criticisms and questions Scott has received about the social network he created
  • How content is featured on the main page
  • What it means to be a group leader/moderator and participant
  • The mistake some technical writers make in thinking they can be Miss Cleo
  • What Scott has learned about his community of users, and how it influenced the content he publishes
  • The global community of technical communicators that is part of The Content Wrangler social network

Resources

Contacts

To contact Scott, send an email to scottabel@mac.com. To contact me, send me an email at tomjohnson1492@gmail.com. I love to hear from listeners, so if you have feedback about the podcast, let us know.


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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.