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Adobe FrameMaker

Podcast: Living Multiple Lives -- The New Technical Communicator, Interview with Noz Urbina

May 11, 2008 • podcasts

Noz UrbinaDownload MP3
Duration: 15 min.

In this podcast, Noz Urbina talks about how Web 2.0 is changing the role of the technical communicator into one who drives product R&D and interaction design. My discussion with Noz was a light-bulb moment for me at the Doc Train West conference.

Podcast topics include the following:

  • How the role of the technical communicator has evolved into a diversity of roles
  • How awareness of user needs and requirements allows technical communicators to get involved in product R&D and user interaction design
  • How implementing a backwards flow of data from hundreds of internal and external users changes the role of a technical writer to one who aggregates, synthesizes, and ensures quality rather than one who merely writes
  • How the technical communicator becomes the keyholder on the pipeline of customer data, which in turn allows the technical communicator to direct and define the product
  • How to encourage a culture of participation through surveys and other user interviews

Noz is a business development manager for Mekon. He's also heavily involved in X-pubs.com, a nonprofit conference and information resource that produces seminars, online events, white papers, and annual conferences.

To contact Noz, send an email to [email protected]

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.