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Adobe Robohelp

Podcast: Living Multiple Lives -- The New Technical Communicator, Interview with Noz Urbina

May 11, 2008 • podcasts

Noz UrbinaDownload MP3
Duration: 15 min.

In this podcast, Noz Urbina talks about how Web 2.0 is changing the role of the technical communicator into one who drives product R&D and interaction design. My discussion with Noz was a light-bulb moment for me at the Doc Train West conference.

Podcast topics include the following:

  • How the role of the technical communicator has evolved into a diversity of roles
  • How awareness of user needs and requirements allows technical communicators to get involved in product R&D and user interaction design
  • How implementing a backwards flow of data from hundreds of internal and external users changes the role of a technical writer to one who aggregates, synthesizes, and ensures quality rather than one who merely writes
  • How the technical communicator becomes the keyholder on the pipeline of customer data, which in turn allows the technical communicator to direct and define the product
  • How to encourage a culture of participation through surveys and other user interviews

Noz is a business development manager for Mekon. He's also heavily involved in X-pubs.com, a nonprofit conference and information resource that produces seminars, online events, white papers, and annual conferences.

To contact Noz, send an email to noz.urbina@mekon.com

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About Tom Johnson

Tom Johnson

I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.