Duration: 27 min.
Many content management projects fail because organizations are either too focused on tools before properly researching their needs and processes, or because they underestimate the difficulty of migrating and restructuring their content to fit the new content management system.
In this podcast, Rahel Bailie explains these pitfalls and what companies can do to avoid them, as well as how companies can climb out of problems they're currently in. Rahel also talks about how technical communicators can influence business executives and other key stakeholders to make better decisions about content management.
For more information, see Rahel's website at intentionaldesign.ca. Rahel is also organizing the next Content, Convergence Conference, & Integration Conference in Vancouver, which is scheduled for September 2009.
Note: I interviewed Rahel at the Doc Train 2008 conference in Vancouver.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include the following technical communication topics: Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, and certificate programs. I'm interested in information design, API documentation, visual communication, information architecture and findability, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.