What's the Statistical ROI of Technical Documentation? [Collaborative Post]
I have trouble explaining people of the value adds, and measurable differences, and advantages of technical writing. Is there a case study, white paper or any other doc that statistically shows the ROI of technical documentation?
This is a collaborative post, so if you have an insight to help Kartik answer this question, please add it in the comments.
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About Tom Johnson
I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in simplifying complexity, API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.