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What's the Statistical ROI of Technical Documentation? [Collaborative Post]

Oct 27, 2010 • general

What's the ROI of technical writing?Kartik asks,

I have trouble explaining people of the value adds, and measurable differences, and advantages of technical writing. Is there a case study, white paper or any other doc that statistically shows the ROI of technical documentation?

This is a collaborative post, so if you have an insight to help Kartik answer this question, please add it in the comments.


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About Tom Johnson

I'm a technical writer based in the San Francisco Bay area of California. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here.