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Nov 11, 2010 •
10 tips for PMs about help content
As a follow-up to my last post, When Help Content Is Forgotten, my colleague pointed out that having a set of agreed-upon best practices for technical writers is one of the first steps in establishing traction with project managers. Otherwise, project managers can resist or dismiss a technical writer's recommendations as subjective opinion.
In an effort to be concise, here's my stab at the ten things project managers should know when working with technical writers. Imagine formatting these ten sentences in a neat little card that you periodically email to project managers, or that you give project managers when meeting them for the first time. I made them concise so that they'll be read. These are the 10 concepts that all project managers should know about help content.