As a follow-up to my last post, When Help Content Is Forgotten, my colleague pointed out that having a set of agreed-upon best practices for technical writers is one of the first steps in establishing traction with project managers. Otherwise, project managers can resist or dismiss a technical writer's recommendations as subjective opinion.
In an effort to be concise, here's my stab at the ten things project managers should know when working with technical writers. Imagine formatting these ten sentences in a neat little card that you periodically email to project managers, or that you give project managers when meeting them for the first time. I made them concise so that they'll be read. These are the 10 concepts that all project managers should know about help content.
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I'm a technical writer based in the California San Francisco Bay area. Topics I write about on this blog include technical writing, authoring and publishing tools, API documentation, tech comm trends, visual communication, technical writing career advice, information architecture and findability, developer documentation, and more. If you're a professional or aspiring technical writer, be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.