As a follow-up to my last post, When Help Content Is Forgotten, my colleague pointed out that having a set of agreed-upon best practices for technical writers is one of the first steps in establishing traction with project managers. Otherwise, project managers can resist or dismiss a technical writer's recommendations as subjective opinion.
In an effort to be concise, here's my stab at the ten things project managers should know when working with technical writers. Imagine formatting these ten sentences in a neat little card that you periodically email to project managers, or that you give project managers when meeting them for the first time. I made them concise so that they'll be read. These are the 10 concepts that all project managers should know about help content.
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I'm a technical writer based in the California San Francisco Bay area. In this blog, I write about topics related to technical communication — Swagger, agile, trends, learning, plain language, quick reference guides, tech comm careers, academics, and more. I'm interested in , API documentation, visual communication, information architecture and findability, and more. If you're a technical writer of any kind (progressional, transitioning, student), be sure to subscribe to email updates using the form above. You can learn more about me here. You can also contact me with questions.